Terms and Conditions

Terms and Conditions

Welcome to Faanfood . By using this website and our services, you agree to the following Terms and Conditions . Please read the following carefully before making a purchase or using our site. If you do not agree to these terms, please do not use the site.

1. General Information

The website www .faanfood .com is managed by Faanfood, with registered office in Via Carlo Morgia, snc Corigliano Rossano. The term "we" or "our" refers to Faanfood , while "you" or "user" refers to those who use the site or make purchases.

2. Acceptance of Terms

By using the Faanfood site, you implicitly agree to abide by these Terms and Conditions. We reserve the right to modify or update the terms at any time, and such modifications will be effective immediately upon publication on the site.

3. Use of the Site

The use of the site is intended for natural and legal persons who possess the legal capacity to enter into contracts. You may not use our site for fraudulent or illegal purposes. Any unauthorized use of the site may result in the suspension of your access to the services.

4. Products and Availability

All products offered on the site are described accurately and up to date. However, we reserve the right to change product descriptions, prices and availability at any time without notice.

  • Product Availability : Some products may be limited in availability. If a product you ordered is not available, you will be notified by email and can choose between waiting for a restocking or receiving a refund.
  • Images and descriptions : Product images are indicative. Faanfood cannot guarantee that the colors displayed on the screen are faithful to the reality of the product.

5. Prices and Payments

All prices are in Euro (€) and include applicable VAT. Shipping costs are calculated separately and shown at checkout.

  • Accepted Payment Methods : We offer multiple payment methods, including credit cards, PayPal, and bank transfer. Your order will only be processed after we receive your payment.
  • Payment Security : We use secure payment systems with SSL encryption to protect your personal and financial information.

6. Shipping and Delivery

We strive to process and ship orders as quickly as possible. Delivery times vary depending on the destination. Detailed information is available in the Shipping and Returns section.

  • Shipping Times : Orders are generally processed within 1-2 business days. Estimated delivery times for Italy are 2-4 business days. For shipments abroad, delivery time may vary.
  • Tracking : Once your order is shipped, you will receive an email with the tracking number to follow your package.

7. Right of Withdrawal and Returns

You have the right to withdraw from the purchase within 14 days from the date of receipt of the product, in accordance with European regulations on electronic commerce. To exercise the right of withdrawal:

  • Conditions for Withdrawal : The products must be unopened, unused and in the original packaging.
  • Return Policy : To initiate a return, contact our customer service at support @faanfood .com for instructions. Return shipping costs are the responsibility of the customer, except in the case of defective products or shipping error on our part.

Defective or Incorrect Products : If you receive defective or incorrect products, please contact us within 14 days to arrange a return or replacement at our expense.

8. Limitation of Liability

Faanfood is not responsible for any direct or indirect damages resulting from the use of the site or the inability to access it. We are not responsible for delays in delivery caused by events beyond our control (force majeure).

9. Intellectual Property

All content on this site, including text, images, logos, graphics and software, is the exclusive property of Faanfood or its suppliers and is protected by copyright laws. Any unauthorized use of the site's content is prohibited and punishable by law.

10. Privacy

Your privacy is important to us. All personal data collected during the purchase process will be handled in accordance with our Privacy Policy , available on our website.

11. Jurisdiction and Applicable Law

These Terms and Conditions are governed by Italian law. Any disputes arising from the use of the site will be subject to the exclusive jurisdiction of the Italian courts.

12. Contacts

For any questions or concerns regarding these Terms and Conditions, please contact us: