Purchase Information

Welcome to the Faanfood Purchase Information section. Here you will find all the information you need to complete a purchase, from payment methods to shipping and return policies. Our goal is to guarantee you a simple, safe and transparent purchasing experience.

Payment Methods

At Faanfood we accept different payment methods to offer maximum flexibility to our customers. The accepted methods are listed below:

  • Credit and Debit Cards : Visa, Mastercard, American Express.
  • PayPal : A safe and fast payment system. You can pay directly through your PayPal account.
  • Google Pay/Apple Pay : If you are using a compatible device, you can choose to pay directly through these fast payment systems.
  • Bank Transfer : For those who prefer to pay by bank transfer, you will receive the bank details by email upon order confirmation. Please send the transfer within 48 hours to avoid order cancellation.

All online payments are handled through a secure system, with SSL encryption to ensure the protection of your personal and banking data.

Shipping

Faanfood offers fast and safe shipping throughout Italy and abroad. Delivery times and costs vary depending on the destination. Below you will find details on our shipping policies:

  • Shipping to Italy : Free for orders over €59.99. For orders under this amount, shipping costs are €6.90.
  • Shipping to Europe : We offer competitive shipping costs, which will be automatically calculated at checkout based on your destination.
  • Delivery Times : Orders are processed and shipped within 1-2 business days. Estimated delivery times are 2-4 business days in Italy, and up to 7 days for international shipments.

You will receive a shipping confirmation with tracking number to monitor your order until it arrives at its destination.

Returns and Refunds

Your satisfaction is our priority. If for any reason you are not satisfied with your purchase, you may return the product within 14 days of receipt, following the conditions below:

  • Return Policy : Products must be unopened, unused, and in their original packaging. We cannot accept returns of opened or damaged food products.
  • Return Procedure : To start a return procedure, please contact our customer service at the email address: support @faanfood .it . We will provide you with all the necessary instructions.
  • Refund : Once we receive the product, we will inspect it and, if compliant, issue a refund via your original payment method within 5-7 business days.

Quality assurance

All our products are made with high quality ingredients, carefully selected and handcrafted. If there is any product defect or quality issue, please contact us within 14 days of receipt to request a replacement or refund.