Shipping & Returns

Shipping & Returns

At Faanfood, we are committed to offering you a fast and safe shipping service, as well as a simple and transparent return policy. Here you will find all the information regarding our shipping and return policies.

Shipping

We guarantee fast and safe deliveries throughout Italy and Europe, using reliable couriers to guarantee maximum efficiency. Here are all the details:

Shipping to Italy

  • Free Shipping : For orders over €59.99, shipping is free.
  • Cost for orders under €59.99 : For orders under €59.99, the shipping cost is €6.90.
  • Delivery Time : Orders are processed and shipped within 1-2 business days after order confirmation. Estimated delivery time is 2-4 business days.

Shipping to Europe

  • We offer shipping to several European countries at competitive rates. Shipping costs are automatically calculated based on the destination country.
  • Delivery Times : Delivery to Europe may take up to 7 working days, depending on the destination.

Shipping Confirmation and Tracking

  • Once your order has been shipped, you will receive a confirmation email with a tracking number to follow your package until it arrives.

Order Processing Times

  • All orders are processed within 24-48 hours on business days. Orders placed on weekends or holidays will be processed on the next business day.

Returns

Your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a return policy that allows you to return the products within 14 days of receipt.

Return Conditions

  • Products must be unopened, unused , and in their original packaging. We cannot accept returns of opened or damaged food products due to hygiene regulations.
  • Proof of purchase is required to initiate the return process.

Return Procedure

  1. Contact Us : To initiate a return, send an email to support @faanfood .it including your order number and reason for return.
  2. Get instructions : Our team will provide you with all the information you need for your return, including the shipping address and return methods.
  3. Ship the Product : Return shipping costs will be borne by the customer, except in the case of a defective product or shipping error on our part.

Refunds

  • Once we receive the product, we will inspect it and, if it complies with the return policy, we will issue a refund. The refund will be processed via the original payment method within 5-7 business days .
  • If the product does not meet the return conditions, we will not be able to issue a refund and the product will be returned to you.

Defective or Incorrect Products

  • If you receive a defective or incorrect product, please contact our customer service at support @faanfood .it within 14 days of receiving the package. We will take care of the replacement of the product or refund, covering all shipping costs.

Frequently Asked Questions (FAQ) about Shipping and Returns

1. How long does shipping take?

  • Orders to Italy are delivered within 2-4 working days, while shipments to Europe may take up to 7 days.

2. How much does shipping cost?

  • Shipping is free for orders over €59.99. For orders under €59.99, shipping costs €6.90 in Italy.

3. How can I track my order?

  • After shipping, you will receive an email with a tracking link to follow your package in real time.

4. Can I return an opened product?

  • No, for hygiene reasons we cannot accept returns of food products that have been opened.

5. What happens if I receive a defective or incorrect product?

  • In case of defective or incorrect product, please contact us within 14 days of delivery and we will take care of the return or replacement at no cost.